About the order

Q What should I do if I haven't received the package?

A If you have the parcel's tracking number, you can check it on our order tracking page. If not, please contact our customer service staff at info@pettoorigin.com and we will get back to you as soon as possible.

Q How should I pay for my order?

A Our website supports multiple payment methods, such as VISA, Mastercard, AE, Apple Pay and Google Pay. We also accept PayPal.

Q Is your website secure?

AYou can rest assured that shopping with us is safe. We use the latest security systems and encryption software to keep your personal details (such as name, address and bank details) safe.

Q What should I do if I receive a wrong or damaged product?

A: We're sorry to hear you received an incorrect or damaged product. Please contact us as soon as possible at abc@gmail.com. Please include your order number, the name/product code of the item you were supposed to receive, and any further details. We will contact you within 3 business days to resolve your issue.

Q Can I modify the order details?

A Once you place an order, you cannot modify any details. The order will be received directly by our warehouse team and will have already started processing your order.

About delivery

Q What shipping methods can I choose?

A We only offer delivery via Hong Kong Post or our own shipping team. If you order two or more boxes, you can enjoy free local delivery. Otherwise, you will need to pay a delivery fee of HK$30.

Q: What other areas can you arrange delivery to?

A We only ship to the following areas: Hong Kong, China, Macau and Taiwan.

Q How long does it usually take to ship?

A Usually, you will receive the product within 2-6 working days after placing the order.